Paige S Ehv

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Verified Reviewer

Return Policy

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I bought the Derila pillow on January 21. I used it for two weeks and it was horrible.

It actually ended up preventing me from sleeping. I am now trying to return the pillow to get my money back but I am unable to because your policy only offers a return authorization form and not a return shipping label. When I go to my local UPS store, they quoted me $800 to return it because it is going from the United States to Lithuania. How is this legal?

This is not a return policy because I cannot afford to pay the return. Therefore I am stuck with a pillow that hurts my neck and I am out $60 , I am more than happy to get a lawyer to review this policy because you cannot do this to consumers.

View full review
Loss:
$60
Cons:
  • 800 dollars to return via ups quote
  • No refund
  • No return shipping label

Preferred solution: Full refund

User's recommendation: DO NOT RECOMMEND

1 comment
Guest

You haven’t been happy about anything in decades. Go hire your lawyer over a $60 item.

Donald R Xeb

Can't get help for return. My complaints about this pillow I bought

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My complaint is about this pillow it is too small so I want to return it and they are giving me a hard time to try to get a return ticket they said they will email it to me and it's been 5 days and they still haven't gotten back to me I called them and they keep telling me just go to the website and we'll update it and it will go through and it does not go through I am pissed
View full review
Loss:
$8
Cons:
  • The commercial for the full money back guarantee and if not completely satisfied send it back for a complete refund well it is terribly hard to get a refund

Preferred solution: Full refund

User's recommendation: Don't buy the pillow buyer beware the return policy is terrible

Annette W Fgh

Refund

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It's so uncomfortable after sleeping on this pillow I have neck, back and shoulders pain this pillow is horrible
View full review
Loss:
$84

Preferred solution: Full refund

Resolved
Sheldon K Uqc

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Verified Buyer
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Verified Reviewer

Resolved: Shipped $282 of products we did not order. Can return but costs $190 to return.

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Derila Pillow - Shipped $282 of products we did not order. Can return but costs $190 to return.
Updated by user Dec 27, 2023

Company fixed the issue and I have been provided with apology. I bitched on here, BBB, Trust Pilot, and a couple other places.

Next day Derila contacted me all apologetic , etc, and issued a full refund, and we keep the cheesy pillows and the other crap we did not order. They claimed it was all a Big Mistake and they don't do business that way.Bullshit!!If that was not a common practice there would not be all those complaints floating around with similar complaints.

Updated by user Nov 29, 2023

ABSOLUTELY NOT

Original review Nov 28, 2023
We got a box of pillows and other items (4 invoices total, all in same box. We did NOT order ANYTHING from Derila.

I see other posts where people got stuff but did not actually order anything.

Derila would not cancel the order even tho we contacted them immediately when we saw the notice from Paypal We could return the items but it would cost about $190 to return a $282 order, and it has to go back to Lithuania even tho shipped from New York for $8.97!!!
I did NOT order anything, and am not going to pay the ridiculous fees to return something like this. Derila offered me an e-book as compensation for my troubles.
View full review
Loss:
$282
Cons:
  • Unordered items sent and refuse to fix the issue

Preferred solution: Full refund

User's recommendation: DO NOT ORDER ANYTHING FROM HERE! ripoff ripoff ripoff

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